Automotive Sales and Service Training Seminars
Perth to Darwin, Brisbane to Sydney to Melbourne, Hobart to Adelaide and all cities in between, we're bringing niche, intuitive, easy to learn sales and service training closer to you.
Whether you come to us or we come to your city, we're dedicated to providing you with the tools and techniques needed for sales success. Click on any location on the map to find out more about seminars near you.
Introductory or new to Automotive Sales
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The sales seminar focusses on developing the individual’s sales skills through personal and interpersonal skills and by instilling a knowledge of James’ proven sales methodology and sales success. Participants will learn professional skills in time management, mindset and understanding customers to deliver an experience for that customer, that leads to a sale. James will provide a unique sales technique to short cut success, having you think outside the box. Educating with simple formulas to obtain repeat and referral business.
The sales component of the seminar is based on James and Lisas’ 50 plus years of experience. James will walk participants through the sales process and road to a sale. The steps haven’t changed, but the technique is profoundly different from years ago. This ensures all participants, whether it be a bull and bear market will successfully gain more then their market share.
In addition to training, James and Lisa offer assessments of the operations of the Sales Department and Salespeople. Identifying areas for optimisation and making recommendations to increase Sales and improve market share, with above expectation customer experience and retention. A report on the current operation, including recommendations for improvement is presented to the client at the end of the process.
Our methods will make a profound difference to the individual, Management and respective Dealership!!
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Advanced in Sales/Mangement Seminar
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Participants learn the critical skills of effective greeting, qualifying prospects through strategic questioning, and demonstrating value to exceed client expectations.
Seminar Overview
Professional Development: Keeping ahead of the curve and constantly evolving for advancement in the workplace.
Motivation: Finding out ‘what is your real purpose?’. (Highly probable it is different to what you think.)
Meet and Greet: Become an expert face to face or over the phone.
Qualify: Teaching a unique technique which develops the individual to become more intuitive, so much so it becomes psychosomatic response.
Demonstration: It is not always the product you are selling that is the key to a successful demonstration.
Close - Face to Face: Mastering closing techniques, understanding when to advance or withdraw and most importantly when to get a manager involved.
Close - Over the phone: Industry standards are to gain an appointment, we take it to the next step - close it over the phone!
Follow Up/Repeat and referral business: Strategies for follow-up to guarantee repeat and referral business. (Simple fool proof formulas)
Service Seminar
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ABC Closed offers a bespoke training program that will improve the operations and output of Service Departments in the motor trade industry. Based on Lisa’s extensive experience, this program will equip service professionals with the personal and professional skills to provide exceptional customer experience, also increasing the ability to upsell.
Lisa and James will guide participants through the whole customer interaction, from before the door opens to the time that the vehicle is collected. Using their experience of customer service, sharing insights that ensures customers have a relaxed overall customer experience and leave with a good impression, ensuring that new customers are converted to repeat customers.
James will provide simple techniques for Service Advisors to upsell within transactions for a greater return for the individual, Department and therefore the Company.
In addition to training, Lisa and James offer assessments of the operations of the Service Department. They explore all aspects of the operation, identifying areas for improvement and making recommendations to increase efficiency and productivity to improve customer experience. A report on the current operation, including recommendations for improvement is presented to the client at the end of the process.
We care!
All participants who attend an ABC Closed Sales Seminar receive a 30 day post seminar follow up consultation period. You can contact us via phone, text or email.
This service we offer ensures our participants retain the knowledge they have learnt. All our research shows, most people forget what they have learned 14-21 days post Seminar. (We want all our participants to succeed!)
Get in Touch
Reach out to us today to discuss your sales training needs or to book a seminar—
we're here to help you succeed.
